dmem18
1 Copper

white mark on the screen

hello i bought a dell xsp 9560 a week ago and  i have a white mark on the lower right side of the screen 
is there any solution or should i ask for a replacemnt as long as i can ?

Tags (2)
0 Kudos
2 Replies
8 Xenon

RE: white mark on the screen

You're likely better off having a system exchange arranged -- rather than the major surgery of having the display panel replaced.

0 Kudos
Moderator
Moderator

RE: white mark on the screen

Do you see the white mark when running the LCD BIST (Built In Self Test) ?

* Turn the Dell laptop off
* Connect the AC adapter (charger) to the laptop
* Disconnect all peripherals (mouse, keyboard, monitor, USB key, etc.) from the laptop
* Press and hold the D key and then press the power button. The LCD BIST mode should appear
* Release the power button but continue to hold the D key, until you see color bars on the LCD. The LCD will display multiple color bars and change colors on the entire screen to red, green and blue
* Press the Esc key to Exit

0 Kudos