Unsolved
This post is more than 5 years old
2 Posts
0
3062
windows Update problems
My laptop inspiron 14z has been having problems over the last month. After the latest windows update the screen flashes from a blue screen to the desktop screen. I am not able to do anything but open up the task manager or sign off and shut down or restart the computer. I have been restoring the computer to previous dates before the update occurred and has been working, but when it updates again it does the same thing and can't get through another update and see if that can fix it. what can i do to get my computer to work when the windows update happens.
DELL-Ravi Ch
7 Technologist
7 Technologist
•
7.1K Posts
0
May 27th, 2014 19:00
Hi miguel calderon,
There seems to be conflict between drivers and the operating system. I would suggest you to update the BIOS and Video card driver on the system. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section and Video card driver from Video section onto the system and install it.
http://dell.to/18r60nI
Also, I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4
Please let me know if this helps.