xps 14 ultrabook fan noise

Hi jinger6286,

Welcome to the community

We are sorry for the invonvinence. We can try cleaning the air vents and updating the latest BIOS which should fix the issue. Please find the link below which you can use to update the BIOS. Please select the system model to find the necessary softwares. Request you to connect the charger while updating BIOS and please do not use the system until it restarts while updating the BIOS software

http://dell.to/LVYdTb

Let us know the progress

Thanks & Regards

Dell_Harish_R

Dell Social Media Responder

https://twitter.com/DellCares

http://www.facebook.com/Dell

dell recommendation

-update to the latest bio version

-clean the air vents

This is a new laptop, just had it on day one.

My current bio is the latest A04 come standard,

Not too sure about cleaning the air vents will help, sin this is a really new

laptop. Is winter ATM, room temperature at 12 degrees to 16degrees.

Is there any other use full solution you can reconment to me?

Thanks for your professional advice and thanks for the positive answer. I did the diagnostic test like you advice me, every thing was fine, except the hdd 0. It fail at the test. I already reported this matter to the technician. They will come to my house to look at this problem. Really thank for your help those.

Btw. because of the great graphic chip, i started a game.... the fan was going crazy about that.

Hi,

i got my brand new XPS 14 too. I was so happy till the fan starts to scream. It is just to loud to take it to my university!

I hope this can be fixed somehow before a have to give it back.

Greetings

Frank

Hi vamsi1989 and Quarks,

You may try running a diagnostics test on the system fan to check if there are any issues with it. Please perform the following steps to initiate the tests:

1. Restart the computer. As the computer boots, press when the Dell Splash Screen appears.

2. When the ‘Boot menu’ appears, highlight the ‘Diagnostics’ option and then press to start the diagnostics. This will run a series of tests on all the critical hardware components on the system.

3. Once the tests are complete, you would get an option to ‘Continue’ and ‘Exit’. Select ‘Exit’ and on the next pop-up message, press any key to boot to ‘Utility Partition'.

4. Select ‘Test System’ and ‘Symptom Tree’. Select ‘Fan noise’ from the list of issues on the screen. Automatically it would run the test on Fans and shows the results.

Please reply to this post with the complete error message if the test fails.

You can also try updating the ‘BIOS’ on the system and check if that fixes the issue. You can download the ‘BIOS’ software from the following link:

http://dell.to/LVYdTb

Please select the system model to find the ‘BIOS’ update. Request you to connect the ‘Ac Adapter’ while updating ‘BIOS’ and to not use the system until it restarts while updating the ‘BIOS’ software.

I hope this helps.

Please let me know in case of any queries.

Thanks and regards
Harish R
#iworkfordell

Hi Harish,

the test told me that everything is fine (technical). I think it is the choice of the fan model that could not get fixed by patches. It should get exchanged by a better model. After so many years of consuming hardware I'm wondering that such "mistakes" are still getting through the quality insurance. I know that every cent counts in the part list but I think these saved cents will make customers very angry about >1k €/$ hardware. ( Just my point of view )

The BIOS is up-to-date. The update tool was reflashing it.

greetings

Frank

Hi Quarks,

I request you to private message me your system service tag number. To private message accept my friend request, click on my user name and click start conversation. This will help us to take the issue further.

Please let me know in case of any other queries.

Thanks and regards
Harish R
#iworkfordell

I've had my XPS 14 for about 4 days and have yet to even hear the fan even when pretty warm on the bottom.  Is there a way to verify my fans are even working properly? Is there approved software that will indicate the fans are operational?

Hi pblakk,

read the above info how to run the diagnostic program. Your post means that eihter your fan is working perfectly and my fan is damaged or your fan is broken. I hope the first meaning is applicable.

greetings

Frank

If you boot up your system you have to press F12 to get the boot options. There is a diagnostic system selection. And yes, the fan test is included.

Thanks!

Is there an onboard Dell diagnostics program that will test everything on the XPS 14?  If so, how do we run this?  And will it test the fans?