dieselpvc
1 Copper

xps 15 (9550) black screen of death.

bad news: randomly my computer was blackscreening, and i'd have to hard reset. probably a few times a day.

good news: after trying everything (reinstalling OS, closing some other processes, etc.) i found a solution, kind of. I have to disable one of the 2 video drivers, the radeon 960m from my device manager.

It's been working perfectly fine since i disabled it. this leads me to believe when the gpu was switching over to the 960m, it had some sort of error and crashed.

now, is there a fix where i can actually use my gpu? or should i send this laptop back?

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Moderator
Moderator

RE: xps 15 (9550) black screen of death.

Hi ,

I’d suggest that you update BIOS on your computer to check for issue resolution. Please enter your service tag # on the link below, then download the BIOS from BIOS section onto the system and install it.

http://dell.to/18r60nI

Also, reply us with the snapshot of the device manager with display adapter expanded.

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