bad news: randomly my computer was blackscreening, and i'd have to hard reset. probably a few times a day.
good news: after trying everything (reinstalling OS, closing some other processes, etc.) i found a solution, kind of. I have to disable one of the 2 video drivers, the radeon 960m from my device manager.
It's been working perfectly fine since i disabled it. this leads me to believe when the gpu was switching over to the 960m, it had some sort of error and crashed.
now, is there a fix where i can actually use my gpu? or should i send this laptop back?
I’d suggest that you update BIOS on your computer to check for issue resolution. Please enter your service tag # on the link below, then download the BIOS from BIOS section onto the system and install it.