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xps 15 9550 ssd issue
hi. i'm having problems with my (almost brand new and unused) xps 15 9550.
i was trying to figure out the health of my ssd drive (came with the laptop) but no software i download seems to recognize my laptop as having an ssd, and i can't seem to find any answers online for it.
can someone help me figure this out please?
ejn63
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July 17th, 2016 15:00
Is this a system with a small 32-G SSD and a large hard drive?
If so, Windows won't see the drive - it's not used for storage, but as a cache. The Dell diagnostics (F12 at powerup) should be able to test the drive, though.
TomDN88
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July 17th, 2016 15:00
actually it's comprised only of an 512 gb ssd. no hdds here.
ejn63
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July 17th, 2016 16:00
Use the Dell diagnostics as above -- it will test the drive.
TomDN88
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July 17th, 2016 16:00
ok so i took your advice and ran it earlier, there haven't been any errors found, but although the model name and number are correct (nvme pm951) it is marked as "hard drive 1-0-1".
is this normal? and if it is, why can't any software recognize my ssd?
ejn63
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July 17th, 2016 16:00
Though it's a Samsung drive, their Magician software works only on Samsung-branded retail sold drives - it doesn't work on OEM drives, so that's completely normal if you purchased the system with the drive installed in it by Dell.