1 Copper

xps 15 9560 screen colour problems

Just taken delivery of a new xps 15 9560 with the 4k UHD screen. The screen has inconsistent colour banding across it. On the left is a magenta hue and the right cyan hue. 

If I display a grey scale across the screen there are pink band of colour in the grey so not a smooth graduation.

I'm a photographer so this was noticeable straight away.

I spoke to Dell support who didn't seem to be bothered to provide any service and effectively said this is normal.

Only had the laptop a few days so considering returning for refund.

Is this normal?

1 Reply
Community Manager
Community Manager

RE: xps 15 9560 screen colour problems

Hi Stevegos27,

Thanks for posting.
Here is some information you may find helpful:  http://en.community.dell.com/support-forums/laptop/f/3518/t/20013801

Dell-Robert P
Social Media Support
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?

0 Kudos