baalamkaab
1 Copper

xps 2010 not starting (black Screen)

Hi my xps 2010 is not starting up and "hangs on " at a black screen.  on the board only the 2 extreme lights are on (power and wifi) the disk activiy only lits up for 1 second and stops.  I tried to press F8 for rebooting but nothing.  Also the dvd is not opening up so i cannot insert a reboot CD....

What can i do ?

0 Kudos
5 Replies
dwg.line
1 Nickel

Re: xps 2010 not starting (black Screen)

Mine is the exact problem. I am fortunate to have purchased the extended warranty, and so will be attempting solutions today. They told me to hook up my old monitor to see if it is a video card or monitor problem, but it is not.

If I learn anything, I will reply.

Regards,

SRO

0 Kudos
dwg.line
1 Nickel

Re: xps 2010 not starting (black Screen)

In case you haven't had any help yet, the problem turned out to be a defective Video Card. It was replaced & all is fine.

 

0 Kudos
8 Krypton

Re: xps 2010 not starting (black Screen)

Did you notice on boot if the bluetooth light flashes 10x periodically? I have a very similar issue

0 Kudos
Brazi
1 Copper

Re: xps 2010 not starting (black Screen)

Mine appeared to develop same problems after 2 years.  They have replaced the motherboard, video card, blue tooth chip, keyboard, and mouse.  What fixed the bluetooth problem was a bios update.  However, I now have same video problem even after the video card replacement.  So, the computer is on its way to their depot for analysis.  Hopefully I can share the repair with fellow users.

0 Kudos
8 Krypton

Re: xps 2010 not starting (black Screen)

Ive had this exact problem 3 times in the last 3 months. This is the 3rd time. I have also had all of the above replaced. What exactly was their solution at the Depot? Did they format your hard drives? Thank you in advance for any information.

0 Kudos