Hi my xps 2010 is not starting up and "hangs on " at a black screen. on the board only the 2 extreme lights are on (power and wifi) the disk activiy only lits up for 1 second and stops. I tried to press F8 for rebooting but nothing. Also the dvd is not opening up so i cannot insert a reboot CD....
What can i do ?
Mine is the exact problem. I am fortunate to have purchased the extended warranty, and so will be attempting solutions today. They told me to hook up my old monitor to see if it is a video card or monitor problem, but it is not.
If I learn anything, I will reply.
Mine appeared to develop same problems after 2 years. They have replaced the motherboard, video card, blue tooth chip, keyboard, and mouse. What fixed the bluetooth problem was a bios update. However, I now have same video problem even after the video card replacement. So, the computer is on its way to their depot for analysis. Hopefully I can share the repair with fellow users.
Ive had this exact problem 3 times in the last 3 months. This is the 3rd time. I have also had all of the above replaced. What exactly was their solution at the Depot? Did they format your hard drives? Thank you in advance for any information.