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theshanghai
Copper

2017 Dell XPS 13" Keyboard Crunching Noise

Hey forums,

My new Dell XPS 13 is just over a week old. I'm a programmer and use the left Ctrl key a ton. Just this afternoon I noticed the key start making a crunching/plastic rubbing sound. It happens about 90% of the time, depending on pressure and angle. I'm very paranoid about sounds coming from my devices so I'm sure I would've noticed this earlier. It's only that key.

I'm not sure if this is an issue any of you have experienced -- perhaps something with the computer being a little warmer than usual or something -- I've been programming now for the entire day. I'm going to give Dell a shoutout eventually but right now they don't want to recognize my warranty tag and I'm not in the mood to be on hold for 24.5 minutes right now.

Definitely disappointed with such an issue coming from what I expected (reviews, cost) would be a premium device. Love it otherwise!

Thoughts?

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4 Replies
hrekrahr
Bronze

RE: 2017 Dell XPS 13" Keyboard Crunching Noise

Sounds like you have a squeaky key. If you look it up, you will find that this is more commonly encountered on the spacebar and backspace buttons. I don't think it has anything to do with heat etc. My backspace was squeaky unless I hit it at a certain spot.

theshanghai
Copper

RE: 2017 Dell XPS 13" Keyboard Crunching Noise

Did you end up getting the keyboard replaced?

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hrekrahr
Bronze

RE: 2017 Dell XPS 13" Keyboard Crunching Noise

I returned my XPS for a refund. If it had been just a keyboard issue I would have thought about a repair, but there were too many little issues for me to feel satisfied with the purchase.

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theshanghai
Copper

RE: 2017 Dell XPS 13" Keyboard Crunching Noise

Darn. What other issues are in my future? I didn't expect this *** quality from Dell. I'm probably better off exchanging it for a Macbook.

Edit: since when is c-r-a-p-p-y replaced by asterisks? That's a new one.

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