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leilei175
Copper

AC511 SOUND BAR,could not adjust sound volume with volume knob

I just got a new ac11 sound bar.

It is impossible to adjust sound volume using its volume knob.

But I am able to adjust sound volume with the windows volume control widget.

My OS is windows 7 .

I tried my ac511 on another laptop, the volume knob works well.So I guess the hardware is all right.

Could anyone help me with this?

Thanks very much!

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Moderator
Moderator

RE: AC511 SOUND BAR,could not adjust sound volume with volume knob

Based on your tests, the AC511 hardware is ok.
* Turn the comptuer and monitor off
* Mount the AC511 to the monitor slots after removing the plastic strips
* Plug the AC511 USB cable + USB extension cable directly into the Windows 7 computer USB port
* Turn the monitor on, then the computer
* Re-test


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