I experienced a couple shutdowns over three days when 1.) Connected to an external monitor over HDMI and 2.) running Chrome or Firefox. Using a monitor and playing video in Chrome activated the Nvidia GPU. Hope this may help!
Hello good day. I have a newly bought unit inspiron 15 7000 around november 4, 2017. At first few days I was very happy as it has very good specs. I can play total war warhammer without issues. Then one day i decided to put it onsleep mode while as i was about to take a nap after some typing. When i woke up my heart suddenly stopped because when i tried to wakep up the pc it was all gray white pixel screen but the mouse was still responding. I manually shut it down. I thought it was done for. I rebooted it and everyhting was fine. Then after i tried to put it on hibernation mode. The same gray white screen welcomed me upon waking the pc up.
After some research i found an answer in the form of a BIOS 1.2 update. It was a blast or so i thought. Then after a few days it was showing some very odd behaviour. When on battery sometimes it does shutdown or restart then after i reboot it it shows me a message that the windows did not properly load. I frequently experience this when it is on battery and a usb device is plugged on my pc such as when i was transferring photos from my phone.
The gray screen issue was resolved eversince the 1.2 BIOS update. I tried hardware diagnostic option on bios menu which found no issues in my harddisk ram or hardware. I did try several occassions to fully clean install the windows. And take note i never experience it when i was playing any game like civ 6, endless space 2, xcom, crusader kings 2 and stellaris. As of what I know most of them are graphics and cpu intensive. I love my rig. Hope this could be resolved.
@jaspherkeith You can resolve these problems by downgrade the BIOS version to 1.1.0. I think some things are broken in bios 1.2.0.
I also downgraded to BIOS 1.1.0 and have no restart problem since. (no random freezes or screen problems when re-opening the lid either).
There's new updates for drivers which were posted today. Can anyone confirm if installing these 3 drivers (wifi, engine interface driver, bluetooth driver) with bios 1.2.0 somehow fixed the problem? I'm still in bios 1.1.0.