j.fopps
Bronze

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Hello everyone. Dell 7567 owner here. I had to join the forum just for this post. Im experiences the random unexpected shutdowns as if all power is lost and then the the computer will restart itself. Seems to happen with approximately 33% battery remaining. Going through dell support and they tried a few things yesterday, and today no change. It again unexpectedly shut off. I am going back to dell support and also trying to fix this issue myself being a former computer tech so i will post here if i figure anything out.

0 Kudos
Gureen
Bronze

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Same as Emek, my version's stuck at 11.6.0.1032 despite updating it manually.

0 Kudos

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

I downgraded my bios to 1.1.0 and random restarts stops

0 Kudos
casper3oaks
Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Hi All,  Just joined to follow this thread and say for the record that I've also been experiencing this problem.  Going to try and downgrade the bios to 1.1.0  to see how that goes.  

0 Kudos
Moderator
Moderator

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Good morning Community,

I have one of the units here with me now.

INSPIRON 15 - 7567

Windows 10 1709

BIOS 1.2.0

Video driver 21.20.16.4574

Dell Wireless-AC 3165 connnection

A/C adapter unplugged

No dump files were found upon taking it out of box

No shut down trips in BIOS logs

I'm now running Youtube on AutoPlay and keeping an eye on it. Here's to hoping the symptom will occur.

Justin C

Dell Technical Support L3 | Project Sputnik

Dell Support is also on Twitter! https://twitter.com/DellCaresPRO

 

LuisR17
Bronze

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

First of all thank you for the help Justin.

Please keep in mind that the issue happens while UNPLUGGED and Below 50% Baterry.

Again, thank you.

0 Kudos
Moderator
Moderator

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Happy to work with you LuisR17.

The test unit is at 61% right now. Let's see what happens.

Justin C

Dell Technical Support L3 | Project Sputnik

Dell Support is also on Twitter! https://twitter.com/DellCaresPRO

 

0 Kudos

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

For me it is not related to battery charge amount, generally, it was shut down (before downgrade) during watching videos (youtube or windows media player..)

Moderator
Moderator

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Understood Emek Durmusoglu. I have 3 Youtube videos running simultaneously right now.  Power unplugged.

Justin C

Dell Technical Support L3 | Project Sputnik

Dell Support is also on Twitter! https://twitter.com/DellCaresPRO

 

0 Kudos
Moderator
Moderator

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

The test unit is now down to 15% battery. It did do an abrupt reboot without warning but it was for Windows updates.

Windows update installed:

-Video driver version: 22.20.16.4836

-Adobe Flash Player Vulnerability Update

I'm going to drain it to like 5% and then charge it back up and try again.

Justin C

Dell Technical Support L3 | Project Sputnik

Dell Support is also on Twitter! https://twitter.com/DellCaresPRO

 

0 Kudos