hchang2
Copper

Dell Outlet Refurbished vs New

I placed an order on dell outlet for a "new" xps 13 2-in-1 laptop.

It was listed as new so I was assuming it is new.

However, when I received my item it was not packed like what I would expect for new laptop. Therefore, I sent an email to CSR to tell me the condition of my laptop. I was told it was certified refurbished.

Can anyone tell me if this is right? There is price difference between a new and a refurbished one. And why would Dell outlet present it as a new one while it is actually not?

 

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6 Replies
ejn63
Diamond

RE: Dell Outlet Refurbished vs New

Is there a "refurbished" sticker on the bottom of the system?  If not, it is new - it may have been repackaged but was never used.

Everything sold through the outlet is "refurbished" as defined by the FTC (same goes for replacement parts used for warranty repairs).

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hchang2
Copper

RE: Dell Outlet Refurbished vs New

Thanks!

There is no refurbished sticker so far as I know.

I did chat with CSR earlier and asked him about the differences between refurbished and new.

I was told new is new while refurbished is used.

His record showed that this item is a refurbished one even though what I order is "new".

Is there a regulation by the FTC for the wording on the product though?

This really gets me very confused.

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ejn63
Diamond

RE: Dell Outlet Refurbished vs New

Anytime an item is removed from the factory packaging, it can no longer be sold as new -- whatever the reason.  It may be the system was never turned on -- and is truly new.

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hchang2
Copper

RE: Dell Outlet Refurbished vs New

so how can this be listed as new though??

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ejn63
Diamond

RE: Dell Outlet Refurbished vs New

See above  -- it's akin to buying a car that was never titled to an end-buyer.  It can still be considered "new" in the sense that no one else has ever owned it.

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jPee1
Bronze

RE: Dell Outlet Refurbished vs New

New or 'As New' are those either have not been opened or opened box but not used(typically full packaging still intact). I received quite a few New units with just all sort of stickers(like it has been going around retailers quite a bit) but box unopened. Similarly 'As New', however usually box has been opened otherwise looks as new including packaging.  They are considered refurbished as it is from the Outlet.

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