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zao
Copper

Dell Warranty is reflecting incorrect data as per technical support and support manager

i currently have a dell Inspiron 5558 laptop for over an year now but the screen stop working over 6 months ago, i looked up the warranty information at the time of screen stopped working and was re-assured that it showed February 18, 2017 therefore i did not consider that it is very urgent to call tech support since i have other laptops. today when i call the support service, i was informed that product was not registered and i have to pay $233 to replace the LCD screen, they still argued that dell warranty website showed the correct information but when i looked it up, the website still displays the same.  did anyone else encounter this issue??


below is the warranty service which is still display at this time

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3 Replies
ejn63
Diamond

RE: Dell Warranty is reflecting incorrect data as per technical support and support manager

Was the system purchased direct from Dell, or at retail - or on EBay, Amazon, etc?

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zao
Copper

RE: Dell Warranty is reflecting incorrect data as per technical support and support manager

i was not sure at the time but just found the receipt and it was from www.microsoftstore.com

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ejn63
Diamond

RE: Dell Warranty is reflecting incorrect data as per technical support and support manager

The system needs to be registered to activate your warranty.

www.dell.com/.../retailregistration

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