Dell XPS 15 9550 Screen Flicker BIOS

Hi JPlugaru,

Thank you for reaching out to Dell Community Forum.

Please run the LCD BIST and check if the issue is replicated on this test:

http://dell.to/2eAaCRn

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Note: please don't mention the service tag or email id on the public forum as it contains your personal information

Was this issue resolved and if yes, could you please let me know what the solution is? I have the same problem after updating the BIOS to the latest version. I thought this issue would be fixed in the last few months - but no, it still persists. I might have to rollback the BIOS to an older version if there is no solution.

Still working on the issue. I'll let you know what the solution ends up being.

Same problem here! Have a new 9550 but made in 11/2015.

Screen flickers every few seconds for no reason.

Made the BIST and sent a PM to Akshatha M. Hopefully there will be a solution since many people seem to experience screen flickering with the 9550.

Great laptop by the way!

Michael

I have a brand new Dell Inspiron 7579 7th Generation Inel Core i7-7500 U Processorwith Intel HD Graphics 620 and whilst setting it up last Thursday after a few hours this flickering started. It still happens sporadically. I have a job logged in with DELL and we are troubleshooting. Not very happy as it is brand new and I have already spent many hours setting it up. Is anyone having a flickering problem like this - goo.gl/.../gS4VwnfoaGiC6Eea6

I have been trying to sort out if it is the graphic drivers, something to do with Adobe Lightroom which I use all the time or something else.

My screen flicker is a subtle flicker every 10 seconds or so. What you have is pretty extreme

The funny part is that I returned the computer for a full refund. I was discovering new problems with it even in the final hours of ownership while I was wiping it clean. Dell support was clueless the entire the entire time I worked with them which was about 4 months. Now I understand why it's called XPS. Sure was an Xtreme Piece of *** of a laptop and Dell has continued to proved me right that it's a trash company. I will never have an experience as awful as this ever again.

The flickering problem was driving me nuts. I tried lots of different versions of the Intel video driver, including 20.19.15.4483 and other ones that required manual installations. I also uninstalled the Intel applications on my 9550 except for the driver, the Rapid Storage Technology, and the Serial IO.

I was just about ready to give up and sell the 9550 when I tried one last possible solution and  finally found a driver that tames the flickering problem to the point at which it's tolerable:

20.19.15.4331

I got it by using Device Manager to

1. Update the driver software to the most recent version.

2. Roll back the driver software.

You may be able to download the driver and install it but why bother?

@Balrog49, your post is listed as a suggested answer, but the answer you provided stated that it did not eliminate the flicker for you; instead it just made it "tolerable". If that's the case, then it's not actually a solution than it is a suggestion.

The accurate way to tell if it's a placebo effect that the flicker is "reduced" would be to record when you actually flicker. Otherwise, the rate of flickering might actually be the same and you've grown accustomed to it.

I have similar feelings towards Dell. I bought the XPS 15 three months ago, because I wanted high end laptop for work and I didn't want to switch from PC to Apple. Dell has this good name, everyone says it's so reliable plus the support is just great.... Haha what a load of ***.

First - I had to spend one hour with the online support right after I got it because battery lasted two hours. This time they helped me, but a start like this isn't something you expect when you pay money like this. I mean...you pay money like this because you don't want to spend your time making it work, right. At least I do, that's why I'm willing to pay extra money for a premium laptop.

Couple of weeks ago the display started flickering. First I was like yeah, whatever, because it just happened a few times after I started the computer. But it was annoying and I kept saying to myself "why the *** am I paying premium money when I just can't trust this thing". So I went online with the online support. The guy suggested reinstalling Windows and updating Bios. He promised me to send some email with links and stuff. But of  course he never did. Anyways I reinstalled Windows and updated Bios. It helped. For a couple of days. Now the flickering is back and I'm very, very frustrated. I'm decided to get rid of this ridiculous thing. The laptop looks good, that's right. 4K display is beautiful. But since I can't trust this thing and rightfully so, it's just useless. I could give it to kids to play games on it but I just don't want any Dell at home any more. All my colleagues use MacBooks and those things just work, it's reliable and you can focus on the actual work and not spending your time trying to make your expensive laptop work.

My fault, I know, but I will never buy anything from Dell again.

The mind blowing part about all of this is that you spend $2,000 on a computer and it has more problems than one you can find for $300 at WalMart. People above are practically saying to live with the problem and try not to mind it so much. Really?? You spend all this money on a computer and you have to live with the problems? Terrible, straight up awful. My solution to this is a 15" Space Gray Macbook Pro that I will be taking delivery of in a couple of weeks. Dell is trash and Michael Dell is a tax-evading $chmuck