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Dell XPS 15 "Display driver igfx stopped responding and has successfully recovered."

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Hello,

About 3 - 4 times a day while working, my computer will freeze for a 1 - 2 seconds and I get a message saying my display driver has crashed and has fully recovered. In the event log I see a warning saying:

"Display driver igfx stopped responding and has successfully recovered."

I have a Dell XPS 15 running Windows 10 with the latest updates. It has one Intel(R) HD Graphics 4600 and one NVIDIA GeForce GT 750M graphics cards. I also use a Dell D3100 USB 3 docking station, however I notice the issue with and without this being used.

I have tried installing the latest drivers for the NVIDIA card. I am currently using "10.18.13.5906".

Any ideas on how to fix this?

Cheers,

Mark

10 Replies

RE: Dell XPS 15 "Display driver igfx stopped responding and has successfully recovered."

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OK so the issue just happened again. I was working in Atom editor, and the exact errors I received are:

And the error in my system log is:

lb00black
Copper

RE: Dell XPS 15 "Display driver igfx stopped responding and has successfully recovered."

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I also have the same problem!!

And I have changed several driver version, the problem is still!!

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RE: Dell XPS 15 "Display driver igfx stopped responding and has successfully recovered."

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I too have the same issue.  I had a Dell Technical Support person spend about 2-hrs updating:

1. AMD Radeon R5 M335 drivers. (now at version 15.300.1025.1001)

2. Intel HD Graphics 520 drivers (now at version 10.18.15.4281)

3. System BIOS from 1.0.6 to 1.1.3

I'm running Windows 10 on a Dell 5559 Inspirion 15

and 10 minutes later, I tried to recreate the issue by scrolling up and down on facebook and the issue were still exhibited:

The monitor freezes for a few seconds, then a the same message gets displayed:

"Display driver stopped responding and has recovered

Display driver Intel HD Grapics Drivers for Windows 8(R) stopped responding and has successfully recovered."

Looked at the System Event Log, and found: Event ID: 4101 with the same message "Display driver igfx stopped responding and has successfully recovered."

Did anybody get this resolved?  Thanks.

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RE: Dell XPS 15 "Display driver igfx stopped responding and has successfully recovered."

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No reply to my support ticket yet. I'm not keen to spend that time though.

Most likely the issue is that this is still the Windows 8 driver (hence the error), and needs to be updated to work with Windows 10... 

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RE: Dell XPS 15 "Display driver igfx stopped responding and has successfully recovered."

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Sabina Thomas from Dell Support called me this morning to help fix this. She was very knowledgeable and helpful.

Basically, we noted down the exact model name of and then removed both the NVIDIA and Intel display drivers, by going to Device Manager, right clicking and selecting "Uninstall". Check the box that says 'delete these drivers from the system'.

Then, we restarted the laptop. After restarting, we download the drivers from the official vendor website (that is, Intel and NVIDIA, not the Dell website) and installed those drivers. 

Since clearing out the drivers and installing the latest from the vendors website I havn't had the issue. It's still a bit early to tell if it's fixed for sure but I have a feeling it worked. If it comes up again I'll update this thread.

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RE: Dell XPS 15 "Display driver igfx stopped responding and has successfully recovered."

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Thank you for the response and procedure on what worked for you.  I just got a call from Dell technical support and they were planning to replace my motherboard as of this morning.  I called them back to hold off, so I can try your process sometime tonight.  Hope it works... I'll update this post in a few days after I try.  Thanks.

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RE: Dell XPS 15 "Display driver igfx stopped responding and has successfully recovered."

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Just wanted to let you know that the latest drivers from AMD and Intel resolved my issue (i.e. Display driver stopped responding and has recovered ... Display driver AMD driver stopped responding and has successfully recovered.).  Prior to this message my display would 'freeze' for a few seconds then the message would be displayed.  The drivers that exhibited this issue were: (A) Intel HD Graphics 520, dated 8/31/2015; v10.18.15.4281, and (B) AMD Radeon R5 M335, dated 12/4/2015, v15.300.1025.1001.  The drivers that has resolved my issue (so far) are: (A) Intel HD Graphics 52, dated 12/15/2015, v20.19.15.4352 and (B) AMD Radeon R5 M335, dated 1/30/2016, v15.301.1801.1001.  FYI: my system is running Windows 10.  Hope this can help others.

BigGenie
Copper

RE: Dell XPS 15 "Display driver igfx stopped responding and has successfully recovered."

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Is this configuration still working for you?  The driver failure is very annoying.

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RE: Dell XPS 15 "Display driver igfx stopped responding and has successfully recovered."

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Latest drivers are working for me, yes.

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