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alexdonner
Copper

Dell inspiron 15 7559 battery not charging

I have a brand new dell inspiron laptop which was delivered yesterday. First day worked fine. Have woken up this morning and the ac adapter is not charging the battery. I did a diagnostic boot and when scanning the battery the error message read:

D93TNC2

2000-0131

83692

I have no idea what has caused this fault and how to get it fixed. Please help, ive had this laptop less than 48 hours. 

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Moderator
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RE: Dell inspiron 15 7559 battery not charging

Alexdonner,

Click the links below for possible resolutions to resolving the battery not charging issue with your laptop.

How to Resolve Battery and AC Adapter Issues on Your Dell Portable Computer


System battery shows "plugged in not charging" when you hover over the battery icon


My laptop battery is plugged in, but not charging


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