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ssvir
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Dell inspiron 15R headphone jack problem

Hello guys. I bought new dell laptop yesterday and i already faced some problems with the headphone jack. Everything is working, but when i reboot my pc without unplugging the jack, i do not get any sound from my 2.1 system. I have to unplug the jack and then plug again in order to get the sound through the speakers. I tried to look for the solution but couldn't come up with anything helpful. Reinstallation of drivers does not help. Maybe someone could help me with this issue?

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Moderator
Moderator

Re: Dell inspiron 15R headphone jack problem

Hi ssvir,

Welcome to the community.

Please check the link below which would help you resolve this issue:

http://dell.to/1ax3yMu

Kindly perform these steps and let us know, so we can advise you further.

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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ssvir
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Re: Dell inspiron 15R headphone jack problem

Ok, i updated bios and it didnt help. I was hoping that this will solve the problem. I also tried other steps  and did not find any problems as well. I know all my cables are good because it works on my older dell perfectly

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ssvir
Bronze

Re: Dell inspiron 15R headphone jack problem

Also the sound appears when i change the jack information in dell audio app

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Moderator
Moderator

Re: Dell inspiron 15R headphone jack problem

Hi ssvir,

I appreciate the time and effort that you took to troubleshoot the issue. Please let us know the exact model number of the system as we have below various systems as Inspiron 15R:

Inspiron 15R 5520

Inspiron 15R 5521

Inspiron 15R N5110

Inspiron 15R SE 7520

You might have downloaded the incorrect driver to rectify this issue. We need to confirm if appropriate drivers were installed on the system.

If you have any further queries, please feel free to contact us.  

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

ssvir
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Re: Dell inspiron 15R headphone jack problem

My laptop is Dell Inspiron 15R (5521)

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Moderator
Moderator

Re: Dell inspiron 15R headphone jack problem

Hi ssvir,

Thanks for providing us this information. Please re-install the audio driver of the system from the link below:

downloads.dell.com/.../Audio_Driver_149YN_WN_6.0.1.6788_A03.EXE

If the issue persists then, please contact me through a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information so I may access your system records.

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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ssvir
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Re: Dell inspiron 15R headphone jack problem

Ok,... That was exactly the same driver i've installed earlier. It does not work. What i noticed today, that after completely removing this driver, windows automatically installs some kind of drivers and the problem disappears (man no maxxaudio stuff remains). When i install the suggested driver  it comes back to the same point. What i noticed also that with suggested drivers there are only one device named 'Speaker' in playback devices. So I assume it's some driver bug and not my fault.

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Moderator
Moderator

Re: Dell inspiron 15R headphone jack problem

Hi ssvir,

I understand when the system is at windows default driver system works fine. I would request you to kindly check the system with the default windows driver and let us know if the system works fine.

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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ssvir
Bronze

Re: Dell inspiron 15R headphone jack problem

System works perfectly with default windows drivers.

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