Highlighted
FSavoia
Copper

Dell screen not turning on

My computer recently not taking any charge. It's only turning on when it's plug in. When I go to turn it on the screen is black. I've reboot it about 5-8 times and I'm not any results? Does anyone know what could be going on with my laptop? Thank you

0 Kudos
1 Reply
ejn63
Diamond

RE: Dell screen not turning on

Basic troubleshooting:

Unplug the system, remove or disconnect the battery (may require removing the base cover), and hold the power button for 30 sec.  Remove and reinstall the memory module(s) and the hard drive.

Plug in the AC adapter.  Verify that the LED on it (or on the DC plug) is ON before you connect the notebook.  If it's not, replace the adapter with a new one.

Plug the adapter into the system and try powering up with no battery.  If it will, but won't with the battery connected, the battery is bad;  replace it with a new one.

If the system still won't power up, the mainboard is bad.  

If you need further assistance, please post the full system model information (i.e., Inspiron N5110, XPS L502x, etc.).

0 Kudos