Sent my Dell XPS12 away under warranty having been led to believe Dell would replace the screen.
The monitor still has image retention problems & it turns out Dell didn't replace the screen !! They are now saying I'll have to pay for this as I'm now out of warranty.
I'm extremely disappointed in the way they have handled my case - any suggestions ?
See emails below.
On 15 Jun 2016, at 09:30, UKI_TS_CONS_Notebook@Dell.com> wrote:
Thank you and have a great day.
Thank You for choosing Dell,
Good day, I checked the warranty of your device and it is still active. My advise is to send the unit in our depot for repair. To set your expectation the repair will take 10-14 days. All the data will be deleted and physical damage is not covered in the warranty. If you want to proceed, please provide your address, primary and alternate contact number.
|SubjectLine||[#Dell Support RequestXPS 12 9Q23##InWarranty#ARBR]|
|ProblemDescription||monitor is ghosting - know problem requiring lcd replacement|
|CS_SystemLabel||XPS 12 9Q23|