Start a Conversation

Unsolved

This post is more than 5 years old

1379

October 21st, 2017 16:00

Dell xps 15 9550 built-in screen (1920x1080) messed up after using usb-c

Hello,

So recently I got myself a brand new external monitor to use with my Dell xps 15 9550, I used a USB-c to displayport to connect it. The first week it worked fine but after that my built-in screen got messed up. Now by messed up I mean the screen gets lines of colour all over it, as well as it is flickering. This issue solved itself at some point but it only lasted a couple days before happening again and I haven't gotten it to fix since. I have a feeling it's a software issue but everything is up to date, does anyone have a fix for this? For an issue to occur then go away is strange, I know the issue is the USB-c to displayport but, in this case I'm just looking for a screen fix and I'll avoid the USB-c until there's a work around.

Moderator

 • 

16.7K Posts

October 23rd, 2017 08:00

Jordanxps,

Disconnect the external monitor and all other external peripherals from the laptop. Turn the laptop off, then on. Then check the laptop display settings and make sure they are listed ok.

No Events found!

Top