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Space-ducks
Copper

Flashing orange light

I started my inspiron today and the battery light was flashing orange, no other colors. I restarted my computer and it works just fine, the only problem being the light still flashing. I plug in the adapter and the battery panel says it's not charging. All my settings that usually change when charging (brightness, wallpaper slideshow changing) change just as normal.

Everything else is working fine, and as of now my battery doesn't even seem to be going down. I'm not entirely sure what's happened-- my computer has been sitting in my room since I last used it last night, so it's not like any hardware could've been damaged from transporting it.

Anyway if I could get some advice that would be awesome.

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2 Replies
ejn63
Diamond

RE: Flashing orange light

Does the system correctly sense the AC adapter, or is it showing unknown (F2 at powerup to check)?

If you need further assistance, post the system model information and age as well.

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Moderator
Moderator

RE: Flashing orange light

Hi SPACE-DUCKS,

What is the exact system model?

Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible?

Update the BIOS - enter the service tag and download the BIOS, update and restart the machine and check.

Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.

Disconnect the adapter and battery and press and hold the power button for 30 seconds to release any static power. Then test the system with the adapter only / battery only.

Test another power adapter and battery and check the functionality. If another power adapter also is not detected in BIOS, then you need to replace the DC port. 

If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ

Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
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