This is a user forum. This forum is a USA forum.
This forum is not Interaction with Dell service in Ukraine.
Speedstep is right, there is only a few of us that work for Dell that reply to forum requests. It may be quicker to escalate to tech support in your area. I may have contacts though that can help you in the Ukraine. If you would like for me to look into this please shoot me a private message with the service tag of the system, your name, shipping and email address and phone number and I will pass this information over to my contacts.
Specialize in Laptops, Mobile Devices