Internal microphone does not work Latitude E6420

I am not able to conduct a call with Google Voice via the internal microphone.  All settings look to be correct.

Is this a known issue and is there an update for the audio drive to fix this problem?

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Re: Internal microphone does not work Latitude E6420

Hi Thow1906,

I will be glad to assist you, request you to answer the below questions:

(1) Are you able to hear sound from the computer?

(2) Does the microphone otherwise work?

You may also want to use the below link and update audio drivers by choosing the right Operating system:


Do reply back with your findings.

Thanks and Regards,
Kiran Kumar
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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