SHauf1983
Copper

Laptop asks for system or administrator password

I am having this same issue with my son's laptop. It's a Dell and when I power it on, it immediately asks for system or administrator password. I have no clue what this could be. Could you please help me with this?

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Moderator
Moderator

Re: Laptop asks for system or administrator password

Thank you for the message.

 

Does the system ask for a BIOS password or the hard drive password?

 

Please restart the computer & check if you are able to get into BIOS by tapping F2.

 

Please click on the message tab – click new message & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name, email address & an image of the password screen.

Dell-Sreejith Ramesh
Social Media Support
#IWork4Dell
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