Latitude E5470 - Win 7 Installation - No Drivers

If I understand your situation properly, we're in the same boat. Basically I received a laptop with the 7 pro install on it directly from Dell and wanted to install 7 enterprise by using a bootable USB.

Due to the age of the win7 ent installer, a lot of new dell systems are coming with usb hubs which can't properly read an external drive without the USB3 driver being manually installed during the process. Since the problem is that it can't read the USB, you can't put the drivers on the USB. My solution was to put them onto a partition on the internal drive and install them from there. Once that was done (and the installation media was in the USB on the right side, as the back would still not recognize it?), I hit the rescan and the OS installation went forward without issue.

If you want to actually solve your problem to avoid this in the future, you could potentially import the USB drivers into the bootable .wim through use of the DISM tool, but my first attempt resulted in a frozen installer so I didn't bother. I have had the same issue with a few new Optiplex towers, so it might be worth it in the future.

Thanks for this Msbenz, I think you are spot on.

It seems there is indeed a problem with the USB3 drivers to the newer USB hubs but also with the drivers for the new on board Intel 'Skylake' graphics controllers. 

We found this out after unsuccessful conversations with Dell Tech. Support and escalating it to our account manager.

We have now been sent an OEM USB recovery stick. This contains an ISO installer with the options for Windows:

Home Basic,  Home Premium, Professional, and Ultimate,

but not Enterprise.

I have yet to figure out the suggested resolution.

Alas no. I had no success with copying the drivers on to an internal hard drive partition as previously suggested.

I also spent quite some time on the phone with Dell Support.

We tried three different Dell suggested programs to inject the drivers into the ISO image.

NT Lite

Win7_USB3.0 Creator

Win7_Boot

None of them worked. I ended up sending one of our laptop samples back to Dell in Glasgow to be looked at. They had some problems imaging it but are now looking at it at present. I should see the laptop back toward the middle of next week.

Credit to Dell Tech Support though. They've been on board with this all along. 

Thanks heaps for the prompt reply.

I thought maybe I could try a few of those options to see if I had any luck too however if you didn't succeed I might be wasting my time also.

Please let me know the results when you get the laptop back this week. I'd be interested in their solution and how we could utilise the resolution for the laptops we've got.

Update.

Just tried the following;

1. Used Double Driver to backup all the drivers on the laptop

2. Moved the USB drivers to existing C Drive

3. Booted my USB was able to select the following driver folder Intel(R) USB 3.0 Root Hub which allowed me to continue the installation. The driver was selectable from the Local HDD the installer could see.

4. Once installed I was then able to access my USB stick to install remaining drivers from my new Enterprise windows install.

Not the optimal solution however it does work. Only thing is you need the original install intact. I guess for those where you don't have the original install intact simpy remove the hard drive and transfer the driver manually to the laptop hdd then proceed through from Step 3 above. I'll have to try this method on one of the laptops I have.

Cheers,
Josh.

May Be this Video Help You :)

we had the same issue but found a little work around

create a bootable windows 7 usb with usb 3 drivers in

install the windows 7 create a local profile then once done remove the hard drive and connect to a pc as a 2nd drive then download all the drivers needed for the laptop the copy them straight to the hard drive ie user profiles desktop.

then put the hard drive back in the laptop boot back in and you should be able to see all the drivers on the desktop.

worked for me

Thanks for the suggestion and it did work for me.  I did have to rescan and select the USB 3.0 root Hub driver after it failed to find any devices on the first attempt with the USB 3 extensible host driver.