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My dell inspiron 7559 laptop will not play any audio through headphones or speakers

I have been trying to look around for a solution however none of them work. On my playback section it says "no audio devices are installed" and i can't change the volume or even get access to the little bar you use to change it. If it helps my computer was recently fixed up and i was thinking that they may have forgotten to reconnect the speaker but that wouldn't explain why headphones don't play any audio either.

Any help is appreciated

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3 Replies
Saltgrass
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RE: My dell inspiron 7559 laptop will not play any audio through headphones or speakers

Check for  any settings in he Bios.  You might be able to turn audio and microphone on or off there.

If the audio is not listed in Device Manager, in some form, the boot may not be picking it up.  The Realtek audio or at least High Definition audio device should show up.  If you have a device which shows as unknown, that might be it but missing a driver.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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RE: My dell inspiron 7559 laptop will not play any audio through headphones or speakers

How do I go into the Bios and how do i get to the section for audio and microphone? Also on device manager on sound video and game controller it shows intel display audio but nothing else and no device is coming up as unknown on sound device and game controller

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Saltgrass
Diamond

RE: My dell inspiron 7559 laptop will not play any audio through headphones or speakers

If you haven't been in the Bios then it probably is not turned off but using F2 during initial boot gets you into to the Bios settings.  The look for something like System Configuration.

If you can't find some listing for a sound device it may have stopped functioning.  The Intel is normally for an HDMI output and loads with the video driver.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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