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5447
Need to contact Dell re: unreturned RMA'ed failed hard drives
A while back, a customer of my dad asked me to help him with some glitches in his Dell laptop. He gave me everything he had with it since we weren't sure what I would need. After the dust settled, I found a box with two previous hard drives that had failed and were replaced under warranty. The box has a prepaid FedEx label, RMA #, etc. dated 2009. I'd like to get these back to Dell but I also don't want to be responsible for any problems. I'm unable to contact Dell support via e-mail or chat without a service tag, so I thought I'd post here to see if I could get an e-mail address for an RMA department contact.
Thanks in advance for any help.
DELL-Roshan L
4.4K Posts
1
March 10th, 2012 02:00
Hi Jeff,
Welcome to the Community.
Sorry about the delay in response.I have sent you private message with friend request.
Please accept my friend request and reply with the return number.
I will have a check on it and get back to you.
Thank You
Roshan.
Mary G
2 Intern
2 Intern
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20.1K Posts
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February 22nd, 2012 10:00
Don't worry about it. If the drives weren't returned by now, it doesn't matter.
SVJeff
105 Posts
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March 1st, 2012 05:00
That's my guess as well Mary, thanks. I was hoping for an official word from Dell.
SVJeff
105 Posts
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March 9th, 2012 19:00
Is no one from Dell monitoring these posts? Can I not get some kind of information?
SVJeff
105 Posts
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March 10th, 2012 09:00
Message sent