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kylesom
Copper

Reset fingerprint sensor - Latitude E5470

I bought a new E5470 for a work laptop.  When initially received I set up a local account before connecting to our company domain.

My fingerprint has been associated with the local account, and so cannot be used with the account on the domain.  How to I reset / disassociate my print from the local account and reassign it to the domain account?

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4 Replies
Community Manager
Community Manager

RE: Reset fingerprint sensor - Latitude E5470

Hi kylesom,

Thanks for posting.

Here is information on how to reset the fingerprint sensor:

http://dell.to/2kiJtZR


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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kylesom
Copper

RE: Reset fingerprint sensor - Latitude E5470

That help page states that "E5xx0 platform requires a different procedure to reset the fingerprint reader credentials."

Per my original post, the machine is an E5470.

My machine does not have the Program Files folders specified.

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Community Manager
Community Manager

RE: Reset fingerprint sensor - Latitude E5470

Perhaps this will help:

http://dell.to/2kLJV0G

http://dell.to/2kLCXbU


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?
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Anonymous
Diamond

RE: Reset fingerprint sensor - Latitude E5470

I have the same problem. I tried to use aesreset.exe but it cannot connect to fingerprint sensor.

My laptop is older - I use e5430 and problem starded after I had to format my hdd because of windows problem... Now I cannot use fingerprint sensor because fingerprint is associated with other account Smiley Sad

Solutions from this links doesn`t work.

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