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Reset fingerprint sensor - Latitude E5470
I bought a new E5470 for a work laptop. When initially received I set up a local account before connecting to our company domain.
My fingerprint has been associated with the local account, and so cannot be used with the account on the domain. How to I reset / disassociate my print from the local account and reassign it to the domain account?
kylesom
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January 30th, 2017 04:00
That help page states that "E5xx0 platform requires a different procedure to reset the fingerprint reader credentials."
Per my original post, the machine is an E5470.
My machine does not have the Program Files folders specified.
robert p
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January 30th, 2017 04:00
Hi kylesom,
Thanks for posting.
Here is information on how to reset the fingerprint sensor:
http://dell.to/2kiJtZR
robert p
9.4K Posts
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January 31st, 2017 07:00
Perhaps this will help:
http://dell.to/2kLJV0G
http://dell.to/2kLCXbU
Anonymous
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February 5th, 2017 14:00
I have the same problem. I tried to use aesreset.exe but it cannot connect to fingerprint sensor.
My laptop is older - I use e5430 and problem starded after I had to format my hdd because of windows problem... Now I cannot use fingerprint sensor because fingerprint is associated with other account :(
Solutions from this links doesn`t work.