Around 60% of the time when I turn on my new Dell XPS 15 laptop, I receive this error message, attached. The actual error message reads 'Service Tag in DSOE Does Not Match the Current System'
I have searched Google and the Dell forums to no avail. There does not seem to be any reference to the subject matter anywhere, that I can see, anyway.
The only thing I can attribute it to, is an Acronis TI Home 2011 restore, as I wanted to check to see whether the image would actually work. NOTE: I did make Dell Restore DVD's first.
Other than that, it's a beautiful laptop.
If anybody can shed some light on this, it would be greatly appreciated.
Solved! Go to Solution.
Hi Jazzman 1968,
Welcome to the Community. Download the Asset.com file using the below link. Boot to DOS, by press F8 at the Dell Logo, and selecting safe mode with networking. Once in DOS type the following Command. ASSET /S xxxxx (where xxxxx is the customers service tag)
If this does not work, try this.
Turn on the power to the system and press the <F2> key to enter the BIOS. Move down to Service Tag and press Enter, if there is no service tag listed there, try the following steps.
Turn on the power to the system and press the <F2> key to enter the BIOS. Use the arrow keys to enter the Correct service tag. When the service tag has been entered correctly, press the <Enter> key. Press the <Enter> key again to save. Press the <Esc> key. Use the arrow keys to highlight the Save/Exit button, then press the <Enter> key.
Hope this helps.
Many thanks for your reply, Rohan.
I managed to amend the Service Tag in BIOS, as the field was blank.
Hopefully, this has resolved the issue, as I haven't received the error message since.
I too have this issue on my dell 1018 netbook.
I can follow the instructions, but where do I find my service tag number? (Sorry if thats a dumb question!)
I have the same problem, but I have Inspiron Duo touch and it send me the sam message. This laptop do not support asset and do not have the option to change my service tag. What i can do?
I'm getting the same error message. My Service Tag is correct in the BIOS (Though I wouldn't be able to change it if I wanted, doesn't give me the option.). I tried running the above DOS command in Safe Mode with Networking and was told it was not a valid command. Any other suggestions?
I have the same issue on an Inspiron 1090. (Inspiron Duo)
Hopefully this thread isn't dead. Dell tech support has been no help. They actually suggested that the problem would fix itself if I waited for the new version of Dell Support Center to come out.
The problem first occured when I updated my BIOS to A05 (as recommended by Dell). After upgrading, DellSupport Center was not able to read my service tag. In addition, I receive the popup mentioned above sporadically (very annoying). I have booted into setup and the BIOS reports blank fields for service tag and asset tag. Within setup, the service tag field is not editable, so I can't add it there.
Next I downloaded ASSET.COM from ftp.us.dell.com/.../asset.com. I saved the file to root and rebooted in safe mode with networking. Once booted I used the command prompt program to run asset /s xxxxxxx, which returned "Error: This machine does not support an Asset/Service Tag."
Any help would be greatly appreciated.