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4 Posts
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354253
Service Tag in DSOE Does Not Match the Current System
Hi
Around 60% of the time when I turn on my new Dell XPS 15 laptop, I receive this error message, attached. The actual error message reads 'Service Tag in DSOE Does Not Match the Current System'
I have searched Google and the Dell forums to no avail. There does not seem to be any reference to the subject matter anywhere, that I can see, anyway.
The only thing I can attribute it to, is an Acronis TI Home 2011 restore, as I wanted to check to see whether the image would actually work. NOTE: I did make Dell Restore DVD's first. :emotion-4:
Other than that, it's a beautiful laptop.
If anybody can shed some light on this, it would be greatly appreciated.
TIA
Gold Fingers
3 Posts
2
February 22nd, 2013 00:00
Those of you who are getting the pop-up (Service Tag in DSOE does not match the current system.), the pop-up has to do with DELL DataSafe Online. Be careful, do not confuse DELL DataSafe Online with Dell DataSafe Local Backup. DSOE stands for Dell Datasafe online escalation. Personally, I have no need for using DELL DataSafe Online backup because I prefer creating my own backups onto my own internal and/or external hard drives. So, I never subscribed (paid a fee) to use their service. I guess the main reason for not wanting to use their online backup service is that there is no way they can assure my privacy, no matter what symantic would claim. The only way I was able to suppress the pop-up was to uninstall DELL DataSafe Online. Go to Control Panel > Programs and Features > DELL DataSafe Online. Do Not try uninstalling Dell DataSafe Local Backup or Dell DataSafe Local Backup - Support Software.
JazzMan1968
4 Posts
0
March 24th, 2011 00:00
Can anybody help me with this enigma???
DELL-Royan S
3.8K Posts
0
March 25th, 2011 08:00
Hi Jazzman 1968,
Welcome to the Community. Download the Asset.com file using the below link. Boot to DOS, by press F8 at the Dell Logo, and selecting safe mode with networking. Once in DOS type the following Command. ASSET /S xxxxx (where xxxxx is the customers service tag)
ftp://ftp.us.dell.com/utility/asset.com
If this does not work, try this.
Turn on the power to the system and press the key to enter the BIOS. Move down to Service Tag and press Enter, if there is no service tag listed there, try the following steps.
Turn on the power to the system and press the key to enter the BIOS. Use the arrow keys to enter the Correct service tag. When the service tag has been entered correctly, press the key. Press the key again to save. Press the key. Use the arrow keys to highlight the Save/Exit button, then press the key.
Hope this helps.
Thank you
Royan
JazzMan1968
4 Posts
0
March 27th, 2011 02:00
Many thanks for your reply, Rohan.
I managed to amend the Service Tag in BIOS, as the field was blank.
Hopefully, this has resolved the issue, as I haven't received the error message since.
Thank you.
alanstairs
2 Posts
0
April 11th, 2011 09:00
Hi,
I too have this issue on my dell 1018 netbook.
I can follow the instructions, but where do I find my service tag number? (Sorry if thats a dumb question!)
Thanks
Alastair
JazzMan1968
4 Posts
0
April 12th, 2011 00:00
Hi Alistair
Here you go: -
http://support.dell.com/support/topics/global.aspx/support/en/identifyyoursystem
alanstairs
2 Posts
0
April 18th, 2011 08:00
Thanks Jazzman, all done now.
Ciber_Quena
4 Posts
0
June 13th, 2011 11:00
I have the same problem, but I have Inspiron Duo touch and it send me the sam message. This laptop do not support asset and do not have the option to change my service tag. What i can do?
kswillard
3 Posts
0
June 23rd, 2011 03:00
I'm getting the same error message. My Service Tag is correct in the BIOS (Though I wouldn't be able to change it if I wanted, doesn't give me the option.). I tried running the above DOS command in Safe Mode with Networking and was told it was not a valid command. Any other suggestions?
Turbo987
2 Posts
1
July 14th, 2011 08:00
I have the same issue on an Inspiron 1090. (Inspiron Duo)
Hopefully this thread isn't dead. Dell tech support has been no help. They actually suggested that the problem would fix itself if I waited for the new version of Dell Support Center to come out.
The problem first occured when I updated my BIOS to A05 (as recommended by Dell). After upgrading, DellSupport Center was not able to read my service tag. In addition, I receive the popup mentioned above sporadically (very annoying). I have booted into setup and the BIOS reports blank fields for service tag and asset tag. Within setup, the service tag field is not editable, so I can't add it there.
Next I downloaded ASSET.COM from ftp.us.dell.com/.../asset.com. I saved the file to root and rebooted in safe mode with networking. Once booted I used the command prompt program to run asset /s xxxxxxx, which returned "Error: This machine does not support an Asset/Service Tag."
Any help would be greatly appreciated.
Thanks,
Eric
Turbo987
2 Posts
0
July 14th, 2011 10:00
Finally got this resolved.
1. Reboot
2. From Dell screen hit F2 to get into BIOS
3. In BIOS right arrow over to the Security tab
4. Hilite "Set security tag?"
5. Type in your tag when prompted (found printed on the bottom of your Duo)
6. Arrow over to Exit tab
7. "Save and Exit"
Hope this helps some other poor sucker that updated to BIOS A05 and is encountering this. This took me three reps and about 5 hours to figure out.
xHelloxD
1 Message
0
July 16th, 2011 22:00
Excuse me, does it make a difference if the problem occurs on desktop instead of on a laptop? Are the methods for solving this issue the same? My desktop seems to be facing the same prob. I apologize if I offended anyone for posting in the laptop forum instead of the desktop cause it seems that there isn't any relevant topic about this issue in the desktop section. So i followed the steps as suggested but it seems that i'm facing problem with the compatibility of the asset.com application. Here is a picture of the situation...
imageshack.us/.../unledyf.png
Or did I do it the wrong way ? Any help would be greatly appreciated. Thanks
Labsail
1 Message
1
July 31st, 2011 06:00
I don't know what it is but my new Inspiron Duo is doing the same thing (for the record)
z1ggy23
1 Message
0
August 2nd, 2011 21:00
I have an Inspiron N5110. I am also getting this same error on every fresh boot. I checked the BIOS and the "Detailed System Information" and both have my service tag # in them as the tag on the bottom of my machine reads. Any more suggestions?
speedstep
8 Wizard
8 Wizard
•
47K Posts
1
August 3rd, 2011 08:00
Asset.com must be run from Dos Environment.