Stereokai
Copper

Vostro 5480 - connecting external monitor makes laptop LCD blurry

When I connect an external monitor to my new Vostro 5480, I get an excellent picture on the external monitor. However, the laptop LCD, blacks out for a second and comes back up as blurry.

Disconnecting the external monitor removes the fuzziness from the laptop LCD.

I have had a Vostro 5470 and just recently upgraded - I have used this setup with the 5470 before without any issues.

I have all latest drivers for all hardware. No issues in device manager.

What gives? Thanks.

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4 Replies

RE: Vostro 5480 - connecting external monitor makes laptop LCD blurry

Hi ,

I would suggest you to try these steps and advise  ,

*Update Intel HD drivers ,click on this link to go to Intel page.Select the relevant operating system then continue with download .

*In BIOS and under windows mobility center set the brightness to maximum .

If  the issue still persists do reply to this post with the service tag of the system sent via private message so that I can check the system details to assist you .

Kindest Regards,

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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Stereokai
Copper

RE: Vostro 5480 - connecting external monitor makes laptop LCD blurry

Thank you.

All my drivers are already updated, including the latest BIOS version A03.

I have also tried your brightness solution, but it didn't do anything to fix the blurriness that appears in the laptop LCD when I connect an external monitor.

What gives?

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siurrakyarr
Copper

RE: Vostro 5480 - connecting external monitor makes laptop LCD blurry

Nice works quite well

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RE: Vostro 5480 - connecting external monitor makes laptop LCD blurry

Hi ,

@STEREOKAI 

Request you to send the operating system  installed on the system  and service tag of the system (via private message ) so that we can do system specific troubleshooting .

@ I would ask you to confirm if there is a issue  so that I can assist you  or is the issue resolved  .

Kind Regards,

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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