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sarahk516
Copper

WARNING: The battery cannot be identified. This system will be unable to charge this battery. Press Any Key to Continue Press <F2> 2 times to enter SETUP Press <F12> and Any Key to enter Boot Menu

Hello DELL COMMUNITY,

I can't believe this is an unsolvable issue...

my Studio XPS1340 isn't that old...

and my battery was replaced by warranty a little over a year ago...

it was charging fine...then suddenly, when I rebooted, I got:

WARNING: The battery cannot be identified.
This system will be unable to charge this battery.

Press Any Key to Continue

Press <F2> 2 times to enter SETUP
Press <F12> and Any Key to enter Boot Menu

Do I just need to replace the battery?

14 Replies

Re: WARNING: The battery cannot be identified. This system will be unable to charge this battery. Press Any Key to Continue Press <F2> 2 times to enter SETUP Press <F12> and Any Key to enter Boot Menu

Hi,

I apologize for the inconvenience caused to you. You can follow the steps below:

Drain the residual power of your computer and recaliberate the battery by following the steps below:

  • Power off your computer. 
  • Remove all the external peripherals  (printers, scanners or any other USB device) connected to your computer.
  • Please remove the AC adapter and battery of your computer. 
  • Press and hold the power button of your computer for 10-15 seconds to drain the residual power. 
  • Release the power button
  • Keep the battery out for atleast 2 - 3 hours.
  • Then insert the battery and charge it overnight with the system powered off.
  • Insert the battery in and connect the AC adaptor.
  • Then power on the computer and see if it works.

If the issue still persists, you can update the BIOS of the computer.

Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.

  • Click on the below link: http://dell.to/Th8z4k
  • Click on “Download File”.
  • Select “For Single File Download via Browser”.
  • Click on “Download Now”.
  • Save the BIOS on your desktop.
  • Once the BIOS is downloaded on the desktop, right click on it and select “Run as administrator”.
  • Follow the prompts on screen and restart your computer.

 Please reply with the findings.

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 
To know more about Dell’s products, services and drivers & downloads, please go here

0 Kudos
iquiz
Copper

Re: WARNING: The battery cannot be identified. This system will be unable to charge this battery. Press Any Key to Continue Press <F2> 2 times to enter SETUP Press <F12> and Any Key to enter Boot Menu

My dell ultra book xps 13, less than 6 months old, is giving me "Warning the battery is not recommended for this system, the system will be unable to charge this battery" BIOS is up to date, tried draining the battery since I can't take the battery out. I would really like a solution. Oh and the touch pad doesn't work all the time. I was so happy with my old dell, extremely disappointed with this one.
gergev
Silver

Re: WARNING: The battery cannot be identified. This system will be unable to charge this battery. Press Any Key to Continue Press <F2> 2 times to enter SETUP Press <F12> and Any Key to enter Boot Menu

Why advise

"If the issue still persists, you can update the BIOS of the computer.

Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS."

if the issue is the system can't recognize the battery?  Isn't that a catch 22?

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RE: WARNING: The battery cannot be identified. This system will be unable to charge this battery. Press Any Key to Continue Press <F2> 2 times to enter SETUP Press <F12> and Any Key to enter Boot Menu

To:  DELL-Chinmay S


We just bought a new Dell laptop computer at a Big Box Store in Baltimore, and got the same message, that the battery is not a Dell battery and that the system cannot charge it.  Unless you can tell me a few simple steps to correct your mistake, please immediately send me a functioning replacement battery, and a box with prepaid postage to send you your defective battery, unless you feel I should just trash it.  Or more correctly, recycle it.  I need you to take care of this immediately.  If not, I will return the battery and computer to your retailer and decline payment on any billing you attempt to make on my account.  Again, please immediately respond to me at <Admin Note:email address removed per privacy policy~RK>


I am really surprised that you have been having this problem for years, and still have not resolved it.  Is Dell going out of business?


Jonathan Inskeep  <Admin NoteSmiley Tonguehone number removed per privacy policy~RK>

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Bay Wolf
Diamond

RE: WARNING: The battery cannot be identified. This system will be unable to charge this battery. Press Any Key to Continue Press <F2> 2 times to enter SETUP Press <F12> and Any Key to enter Boot Menu

I am not a Dell employee just for the record.  I'm sorry that you are having issues with your notebook.

This is a user to user forum to help others correct issues with their computer.  To get the battery replaced, you will need to call customer service and get your warranty work scheduled.  

We cannot do that for you here.

 

Forum Member since 2000

Please share your experience with the forum.

0 Kudos
perosredo
Copper

RE: WARNING: The battery cannot be identified. This system will be unable to charge this battery. Press Any Key to Continue Press <F2> 2 times to enter SETUP Press <F12> and Any Key to enter Boot Menu

Did you seriously advise someone to upgrade their BIOS to fix their battery not being recognized by the same BIOS that checks for a working battery before allowing you to upgrade?

We need a way to do this without the upgrade checking for the battery.

UPDATE:

You can bypass the battery check by running the update .exe from DOS and appending /forceit to the command:

  1. Open the DOS terminal as an Administrator
  2. Go to the directory where the BIOS was extracted to
  3. Run the following command exactly: <BIOS FILENAME> /forceit

But this did not fix my problem and my battery is still not able to be identified by the laptop.

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isamu-kun
Copper

RE: WARNING: The battery cannot be identified. This system will be unable to charge this battery. Press Any Key to Continue Press <F2> 2 times to enter SETUP Press <F12> and Any Key to enter Boot Menu

I have the same problem, look and look, but can not find a solution.

regards

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Anonymous
Diamond

RE: WARNING: The battery cannot be identified. This system will be unable to charge this battery. Press Any Key to Continue Press <F2> 2 times to enter SETUP Press <F12> and Any Key to enter Boot Menu

I go through all those steps and then it says cannot complete cuz no battery. What a crock of ***. The battery is fairly new.

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N/A

RE: WARNING: The battery cannot be identified. This system will be unable to charge this battery. Press Any Key to Continue Press <F2> 2 times to enter SETUP Press <F12> and Any Key to enter Boot Menu

I followed this up to power on computer, because it will not.   What do I do now?  I was looking to replace the battery, but my battery is a 14.8v and dell states it should be 11v, do I have the wrong battery? and could that be the problem?

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