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Hai2016
Copper

XPS 13 9350, stop charging at 80% (plugged in, not charging)

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Hi supporter,


I buy a laptop DELL XPS 13 9350 from Microsoft store (NY) last week. But it stop charging at 80%. I have read all related topics on this forum, but my issue isn't solve. I did:
- Update Window
- update BIOS ver 1.4.4
- BIOS > setting > general Battery Information: health excellent, 80% (Idle), AC Adapter = 45W
-Power Management > Primary Battery Charge Configuration: Standard
- all step here

<ADMIN NOTE: Broken link has been removed from this post by Dell>

, except (step 5 & 6).
- I ran diognasis test in BIOS: everything passed.

What could I do next? Thanks

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2 Replies
Hai2016
Copper

RE: XPS 13 9350, stop charging at 80% (plugged in, not charging)

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Today, battery not charging at 70% but if I unplug power cord, it turns off immediately and can not power it on until I plug in. So I must charge battery continually during using. My laptop now becomes desktop!

Check battery heath (F2): "battery must replace". My laptop is OK except battery.

What happened with my new laptop for using 3 weeks?

Thank for your support.

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ejn63
Diamond

RE: XPS 13 9350, stop charging at 80% (plugged in, not charging)

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Call Dell for a warranty replacement of the battery.

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