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Xps 13 black screen but powers up
I recently tried to turn on my computer. It appears to power up, but there's nothing on the screen. I tried running the LCD test (power + D) and see the flashing colors so screen appears to be working. Tried to run the POST (?) test (power + Fn) and can hear lots of beeping, but I cannot see anything on the screen. At one point early on, I must have pressed something to turn on the verbal assistance, because it was reading to me. That has stopped, though. Any suggestions for a fix? I'm on a work trip overseas, so I'm not able to hook it up to an external monitor to see if that works. Thanks in advance for any advice.
swordfish787
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November 28th, 2016 13:00
Hi Sarah,
i got similar issue with my xps 13.
It powers up,but nothing on a screen.
lcd test is ok, but i was unable to run power+fn.
do u see any front led flashing?
PS.Dell support still has not reply to me yet.
useless!!
DELL-Jesse L
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November 29th, 2016 08:00
swordfish787,
You too can click the link below that I posted on Sarah8's post for resolving this issue.
http://dell.to/2g28Mu5
DELL-Jesse L
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November 29th, 2016 08:00
Sarah8,
Click the link below to try the steps posted on the forum link from the other user that resolved the same problem.
http://dell.to/2gfX1mL
kwilkegrizzlies
5 Posts
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December 1st, 2016 19:00
Well I just spent the past three hours working on this for a client.
It is a faulty driver for the Intel Iris Graphics 540.
Here are the steps that I had to go through.
1) When you turn it on you will get a black screen...hold the on/off button for 8 seconds to turn it off then immediately turn it back on
2) Do this two or three different times. You will eventually get to the blue screen to select advanced options
3) Go to advanced options, then click on the Start menu, then click on Restart
4) Restart the computer and then select option 4 when a list of options comes up (this is to boot up in Safe Mode)
5) When in safe mode right click on the bottom left button then click on Control Panel
6) Click on Device Manager
7) Under Display Adapters there will be Intel Iris Graphics 540. Right click this and click disable.
8) This will use the default Windows driver.
You can then reboot and it will work but you will not be able to use the intensive graphics.
I updated the video driver, the chipset, and the BIOS and got the same thing of the black screen after the Dell splash screen. Dell tech support told my client to format the hard drive and reinstall the OS. What a pansy way out on this when it is a definite issue with the display driver.
By the way this is the same display driver that is used in the Surface Pro and those people are having the same issue. The Iris Graphics adapter is a royal piece of junk if this happens!
Thanks,
Kelly Wilke, MCNE, MCSE, CCSP
swordfish787
2 Posts
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December 28th, 2016 11:00
Hi Jesse,
Thanks for a solution, I had to call Dell support and invite a technician.
He replaced a motherboard.
So, it is hard to say: what happened: corrupted BIOS or faulty video driver like in a post above.I had to say, after replacement I flashed a BIOS with latest version and tune AHCI to load Ubuntu back.
ejn63
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December 28th, 2016 12:00
The beep codes are the key to the diagnosis -- is it a single beep pause beep pause, or another pattern such as three beeps, pause, etc.?