Got an inspiron 13 7000 yesterday and trying to use for first time. When switching to tablet mode, the virtural/on-screen keyboard cannot be selected for use. It is available in laptop mode (when I don't need it because of the large keyboard in front of me), but not table.
So, I called tech support and was told it was outside of regular tech and they'd transfer me to software tech. They said there is normally a fee for this support, but since the computer is brand new, there would be not charge. Software tech refused to help me unless I paid and they transferred me back to hardware tech who put me on hold, then hung up on me.
Wow, nice support on a brand new product! They want me to pay to get their defective product to work? I guess it would be cheaper for them to pay for a return shipping label, give me a full refund and sell this as a refurb at half of what they sold it to me for then for them to actually spend a few minutes on the phone trying to help.
Before I return this and buy another brand, does anyone know how to get the on-screen keyboard to work on tablet mode?