I brought inspiron 15r 5521 on 31/01/14 and i had an hardware test through my dell and it has failed the test at the intel hd4000 graphics primary test failed with error: WVC07-LC2 and errpr at pixel 1365 0: input color 00FFFFFF not equal to output color: 00808080
| Intel(R) HD Graphics 4000 |
| Vendor Name: |
Intel Corporation |
|
|
|
| Video Card Chip Type: |
Intel(R) HD Graphics Family |
|
| Video Card Memory: |
2.00 GB |
|
| Video Card BIOS: |
Intel Video BIOS |
|
| Driver Provider: |
Intel Corporation |
|
| Driver Version: |
10.18.10.3379, 12-18-2013 |
|
|
|
| Primary Surface Test |
| Test Started |
|
2/11/2014 1:19:58 PM |
| Warning Message: |
Error at pixel 1365 0 : Input color 00FFFFFF not equal to output color 00808080. |
2/11/2014 1:20:03 PM |
| Test Finished: |
Failed (Error code: WVC07-LC2) |
2/11/2014 1:20:08 PM |
|
|
| Video Memory Test |
| Test Started |
|
2/11/2014 1:20:08 PM |
| Test Finished: |
Passed |
2/11/2014 1:26:17 PM |
|
|
ejn63
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February 12th, 2014 04:00
This is an interactive test - what was your reason for responding "No" to the prompt? Was there a faulty image?
Dell Desktop Gr
2 Posts
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February 24th, 2014 11:00
I have a similar problem but with my desktop:
Vendor Name: NVIDIA Corporation
Interface: PCI Express x16
Negotiated Link Width: x16
Video Card Chip Type: GeForce 310
Video Card Memory: 512.00 MB
Video Card BIOS: Version 70.18.35.0.11
Driver Provider: NVIDIA
Driver Version: 9.18.13.2660, 8-9-2013
Primary Surface Test
Test Started - 2/23/2014 1:34:44 AM
Warning Message: - 2/23/2014 1:34:48 AM
Error at pixel 0 0 :
Input color 00555555 not equal to output color 00574242.
Test Finished: - 2/23/2014 1:34:50 AM
Failed (Error code: WVC07-LER)
I believe my video drivers are up-to-date so, do I need to replace my video card?
The network hardware tests OK but the network keeps shutting down as well.
Joe
ejn63
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February 24th, 2014 11:00
Again, what was your reason for answering NO when prompted?
Does the color not appear correct?
If that's the case, does the same fault show on an external monitor?
Dell Desktop Gr
2 Posts
1
February 24th, 2014 21:00
That part of the Dell HW test flashed by so fast, essentially a flicker on the screen (that's all that was seen on the monitor, i.e. nothing!), and it moved on to the next test. There was no prompt for any sort of response! I could send you the entire 11 page "My Dell Log File" from the test utility if you like. I am open to advice. So all three of your questions are not answerable because of the way that Dell test utility works. Perhaps you have in mind a different test utility I can try .. if so what would that test be?