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B1ackCa7
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xps 13 9350 keyboard backlit not working...

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I just received my new XPS 13 9350 and the backlit keyboard never worked.. the only light i can see is from the caps lock...

I've no idea whether this is a hardware problem or just some driver problem...

I've tried the BIOS setting but nothing changed. And the Windows Mobility Center didn't show anything about keyboard backlight..

11 Replies

RE: xps 13 9350 keyboard backlit not working...

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Hi,

Thank you for writing to us! You can use the F6 key combination to enable or disable backlight.

Hoping this helps!

Regards,

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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B1ackCa7
Copper

RE: xps 13 9350 keyboard backlit not working...

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well, I've tried and it didn't help.

I even tried to change the settings in the bios setting, and nothing changed.

also the windows mobility center didn't show anything about the keyboard backlight.

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SUBSIM
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RE: xps 13 9350 keyboard backlit not working...

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Same problem here, I was given a prompt during the initial setup to set the timeout period for the backlit keyboard, but now there is no way to change it. I was on the phone with tech support for 3 hours and he downloaded all kinds of updates and utilities, nothing worked. I hate it when tech support knows no more about the system than me.

RE: xps 13 9350 keyboard backlit not working...

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Morning - interestingly, our XPS 13 9350 has F10 as the backlight switch, not F6 as above. (Maybe it's UK specific or something?)

Anyway, just thought I'd mention it.

Cheers,

Chris

RE: xps 13 9350 keyboard backlit not working...

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Hi @Subsim ,@B1ackca7 ,

I would request you both to try these steps,

*Go to the system bios by pressing the F2 key on system startup. Then under POST behavior you should be able to see the FN key options .

*Then turn on the fn key switch between lock mode disable/standard and enable/secondary and this will change how the F6 works.

*F10 should also be able to turn on or off the backlight regardless how the bios is configured.

Awaiting your response after trying these steps.

Regards

 

 

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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SUBSIM
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RE: xps 13 9350 keyboard backlit not working...

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Hello Jennifer and and thanks for the assistance. I tried your solution, I restarted the PC and hit F2 and there is a setting that controls the Function keys, but there is no setting to control the length of time the backlit keyboard stays on.

As I said before, the very strange thing is, when I first took the XPS 15 out of the box and turned it on, went through the setup steps, there was a setting that let me determine the length of time the backlit keyboard stays on. And I cannot find it now, neither can Dell tech. If we think about it, the keyboard has something that tells it x seconds have elapsed since the last input, fade out. How can we determine where the setting is to adjust it? 

UPDATE: I Googled some more tonight and found this: Dell Feature Enhancement Pack Application

https://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverid=MHVWP

Sure enough, that utility did install on my Win10 XPS 15 and seems to be working The settings are there to keep the keyboard lighted for 5 secs, 15 secs, 1 minute, 5 minutes....it's great!

sebbe91
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RE: xps 13 9350 keyboard backlit not working...

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This worked for me, i also get the settings! However, i can't chose the "never" option on my xps13.. whenever i press accept it just removes it, so 5 min is the maximum for me...

Vrillette
Copper

RE: xps 13 9350 keyboard backlit not working...

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Brilliant That worked!

Thanks

Nick Geary

SUBSIM
Bronze

RE: xps 13 9350 keyboard backlit not working...

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Well, somehow the program Dell Feature Enhancement pack disappeared. I still have the Start menu item, but only the html help files, not the program. I guess some Windows 10 update removed it,

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