Highlighted

Brand New Dell XPS 13 (9350) issues

Hi there, I just bought a brand new Dell XPS 13 (9350) and have been installing drivers:

1) Dell Wireless 1820A WiFi Driver (Because there was an error with the driver that didn't allow me to get Wi-Fi)

2) Dell Wireless 1820A Bluetooth Driver

3) Dell XPS 13 9350 System BIOS

After running the BIOS driver, the screen turned black and there has been a constant white and amber lights repeating 2 times each. Now the screen won't turn on at all anymore.

If you could please aid me in this, that would be much appreciated! Thank you.

5 ANTWORTEN
cielabel
Bronze

RE: Brand New Dell XPS 13 (9350) issues

Hello,

Are you sure you have installed right drivers?

RE: Brand New Dell XPS 13 (9350) issues

Yes, I was speaking with technical support at the time and they recommended me to install the drivers.

BP Media
Silver

RE: Brand New Dell XPS 13 (9350) issues

Are you still able to access the bios? Try to downgrade the bios to previous version, then delete the dell wifi driver and first try the windows standard driver.

RE: Brand New Dell XPS 13 (9350) issues

No, I'm unable to do so. I've spoken again with the technical support staff and they have arranged for a technician to inspect my laptop.

wilsonaaa
Copper

RE: Brand New Dell XPS 13 (9350) issues

You can try to start your computer by safe mode?