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Laoo
Copper

Order Dell XPS 13 with US Keyboard (Swiss store)

Hello,

I'm trying to place an order on the Swiss web-store for the new laptop model XPS 13, but when I select the US keyboard I get an error message and cannot proceed with my selection  and finalize my purchase. Could you please explain why?

Thank you!

4 ANTWORTEN
Community Manager
Community Manager

RE: Order Dell XPS 13 with US Keyboard (Swiss store)

Hi,

That looks like a config error in the webshop. We have escalated the issue.

Thanks for your feedback.

Greetings

Tom



DellTom Guenther
Community Technologist - Business Client
Social Media and Communities Professional
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robbiele
Copper

RE: Order Dell XPS 13 with US Keyboard (Swiss store)

Thanks. I have the same issue. I want to order an XPS with a US keyboard but get a weird compatibility issue (prob. just a wrong check somewhere in the store configuration).

FYI:

The Swiss website has many broken links.

There is no chat (I remember there used to be one).

I tried email support twice - nobody got back to me in the course of a week.

I tried calling support multiple times - always got connected to different parties and nobody was able to help me (1st: the computer hung up on me, 2nd: a third party provider wasn't able to help, 3rd: Dell Germany (?) wasn't able to help.

Overall, a very frustrating process.

Laoo
Copper

RE: Order Dell XPS 13 with US Keyboard (Swiss store)

Hi,

Looks like the problem was solved and I've just completed my order. Thank very much for your promptness in solving this issue.

Best regards!

Community Manager
Community Manager

RE: Order Dell XPS 13 with US Keyboard (Swiss store)

Nice - thanks for your Feedback. Smiley (fröhlich)



DellTom Guenther
Community Technologist - Business Client
Social Media and Communities Professional
Twitter | LinkedIn | XING