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- 5510 motherboard replaced-- now no perepherials work cept monitor
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Last reply by
DELL-Cares
02-03-2022
Unsolved
01-12-2022
12:52 PM
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5510 motherboard replaced-- now no perepherials work cept monitor
had a 5510 that we had the motherboard replaced due to bad usb-c port (peripherals worked, but monitors did not)
after motherboard replace, now monitors work------ and peripherals (mouse/keyboard) do NOT work. t
They dont even power up from the dock--no mouse light--no keyboard lights
any ideas?
0
Kudos
Replies (11)
01-13-2022
05:47 AM
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anyone? bueler?
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Kudos
01-13-2022
06:20 AM
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to clarify-- the motherboard was replaced due to monitors not working when plugged into a wd19tb dock
AFTER the motherboard was replaced-- the monitors now work, but none of the peripherals (mouse/keyboard) work. they dont even light up. (kb and mouse are plugged into dock.)
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Kudos
01-13-2022
08:30 AM
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It is indeed possible that there are a series of drivers which need to be installed/updated for the computer to work properly. That's all I can think of. . .
Steve
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Kudos
01-14-2022
06:12 AM
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all updates have been run-- same-- Monitors work but peripherals thru dock do NOT
confirmed again on another dock
local keyboard and touchpad work fine
Dell?
0
Kudos
01-14-2022
07:51 AM
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i ran all the updates--dell update program--no new updatesd found
ran the thunderbolt driver update-installed fine and rebooted
ran the thunderbolt chipset update-- FAILS!!! says i need to install the TB driver first (i have--twice)
Dell?
0
Kudos
01-18-2022
09:30 AM
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just reimaged the laptop as last resort---SAME. does not work.
common dell....
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Kudos
01-22-2022
03:54 PM
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I'm a little confused.
The touchpad & button work OK - Right?
>> USB remote mouse & keyboard to the laptop - Status?
USB remote mouse & keyboard to the docking station doesn't work - Right?
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Kudos
01-24-2022
05:28 AM
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keyboard and touchpad fine on the laptop
when you plug into WD19tb dock (any dock) the EXTERNAL keyboard and mouse do not work--but external monitors do. (opposite of the problem i had before MB was replaced.
guess it dosnet matter now-- i sent the <Profanity removed. TOS67> into dell-- they can figure it out
0
Kudos
01-25-2022
09:08 AM
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now another one of our laptops had MB replaced for bad usb-c port---AND AFTER IT WAS REPLACED, GETTING THE SAME THING!!!!
(--mb replaced. now no peripherals)
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Kudos
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