Jez83UK
1 Nickel

Re: 7285 completely freezes. No BSOD or errors recorded.

Mine is the i7 with 16gb ram, 512gb hard drive, no wigig, and the standard keyboard. 

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oflo23
1 Nickel

Re: 7285 completely freezes. No BSOD or errors recorded.

i7 16GB 512SSD

no wigig 

standard keyboard

I use the Dell D6000 dock

 

but it’s locked up without the dock in use

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jakirkla
1 Nickel

Re: 7285 completely freezes. No BSOD or errors recorded.

So we each have the keyboard. Run without the keyboard attached and see if you still get lockups

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jakirkla
1 Nickel

Re: 7285 completely freezes. No BSOD or errors recorded.

Turned off the "HDR Video" option in the Settings Panel and have gone 2 hours without a freeze. May be random or unrelated, but...I'll report back

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oflo23
1 Nickel

Re: 7285 completely freezes. No BSOD or errors recorded.

UPDATE:

 

with my standard keyboard plugged in the computer freezes pretty fast - with in 10mins of use or less

 

removed the keyboard and left a YouTube HD video on a loop - about 40mins in it froze

 

UPDATE 2:  Turned off HDR as @jakirkla had noted above. Ran Youtube HD video along with several applications open for over 2hrs - no freezing. Attached the keyboard and rebooted. Opened Youtube HD video and several applications for over 2hrs - no freezing. Going to leave few more apps open and leave it running overnight.

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oflo23
1 Nickel

Re: 7285 completely freezes. No BSOD or errors recorded.

Anyone else have the factory SK Hynix SSD drive on their machine?

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jakirkla
1 Nickel

Re: 7285 completely freezes. No BSOD or errors recorded.

I have a Toshiba SSD in mine

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jakirkla
1 Nickel

Re: 7285 completely freezes. No BSOD or errors recorded.

So, I'd like to say that the HDR Video stream toggle had an effect, but I don't really think it did. I've had a couple of additional freezes in the last couple of days.

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Highlighted
Moderator
Moderator

Re: 7285 completely freezes. No BSOD or errors recorded.


@Jez83UK wrote:

Mine is the i7 with 16gb ram, 512gb hard drive, no wigig, and the standard keyboard. 


@Jez83UK im going to drop you a private message to get some service tag details from you.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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Moderator
Moderator

Re: 7285 completely freezes. No BSOD or errors recorded.


@jakirkla wrote:

So, I'd like to say that the HDR Video stream toggle had an effect, but I don't really think it did. I've had a couple of additional freezes in the last couple of days.


@jakirkla i've dropped you a private message too.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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