Last reply by 02-18-2022 Unsolved
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2 Bronze

BIOS hanged stuck on boot logo what should I do

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 Dell latitude E6420 series.   Help.



Replies (13)

See video 

Still stuck

I've tried all the YouTube tutorials but nothing worked.


Just seen your video,

You tried to run Dell Offline Diagnostic to check Hard drive and other Hardware within the computer?  If no, then please follow steps below:

1. Power off computer. Remove all peripherals such as Flash drive, external driver or spealers.

2. Power on computer, quickly start tapping F12 continuously until you see Preparing One Time Boot Menu in top right corner of screen. In Dell Preboot menu, select Diagnostic. Report back any error code. 

Note: Please don't wait until the Dell logo to appears to start tapping F12 key, soon as you power on computer, quickly start tapping F12 key. Got to be quick with the fingers for this step to work. 

See video 

I tried but didn't work

Is not working


If you have 2 sticks of memory try booting with just one installed.

If it does the same try the other stick.

Make sure you try booth slots.



No it's stuck in Dell logo


With the HDD removed did it go past the DELL splash???



I check my ssd it's working

Boot menu not open 


Remove your HDD and try to boot.

If it goes past the Dell splash screen, then the HDD is most likely bad.



It's not open  boot Manu 

Only show "Preparing one-time boot menu "

Show the image left side corner

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