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Dell Keyboard Backlight Timeout Issue | Precision 7720

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Hello,

     I am attempting to finish what should be a ridiculously simple process -- I want my keyboard's backlight to stay on. This, obviously, should be a feature that is simple to use and requires no extra applications or software. However, whatever I do I cannot for the life of me get my Dell computer to keep the backlight on.

     I have installed the Dell Feature Enhancement Pack. When I go to the control panel and open up the keyboard backlight settings, it refuses to take apply any customizations that I select. As soon as I hit 'apply', the window flickers and all of my customizations vanish.

     I have attempted to download Quickset so that the Dell customizations for Windows Mobility Center appear (Currently, they do not), but that has not worked either. I've spent days trying to solve this problem on my own, and have gotten nowhere. I would appreciate any help that can be offered.

Thank you for your time!

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U2CAMEB4ME
4 Germanium

Re: Dell Keyboard Backlight Timeout Issue | Precision 7720

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Welcome to the Dell Community @QuantumContinuum 

Did you try adjusting the BIOS options for the "Keyboard Backlight Timeout"???

Best regards,

U2


Microsoft Registered Refurbisher
Microsoft Registered Partner
Windows Operating System lifecycle fact sheet
Lifecycle begins when released and ends when no longer supported
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
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U2CAMEB4ME
4 Germanium

Re: Dell Keyboard Backlight Timeout Issue | Precision 7720

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Welcome to the Dell Community @QuantumContinuum 

Did you try adjusting the BIOS options for the "Keyboard Backlight Timeout"???

Best regards,

U2


Microsoft Registered Refurbisher
Microsoft Registered Partner
Windows Operating System lifecycle fact sheet
Lifecycle begins when released and ends when no longer supported
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
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Re: Dell Keyboard Backlight Timeout Issue | Precision 7720

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Thank you for your quick reply!

To be honest, until just now, I was unduly apprehensive about booting into the BIOS. Thankfully, it was relatively simple. And it seems to have worked. I really appreciate it; thank you very much!

U2CAMEB4ME
4 Germanium

Re: Dell Keyboard Backlight Timeout Issue | Precision 7720

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Your very welcome @QuantumContinuum 

Regards,

U2


Microsoft Registered Refurbisher
Microsoft Registered Partner
Windows Operating System lifecycle fact sheet
Lifecycle begins when released and ends when no longer supported
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
0 Kudos