Unsolved
15 Posts
0
7543
Dell Latitude 5480/7480 troubles with docks WD15 and D6000
Hi :)
In our company we are using Dell laptops (7480 and 5480) paired with docking stations (WD15 and D6000).
All of our users are facing the same issue - We have SSD encryption enabled from BIOS for all devices. When I turn the laptop on (docked) it asks me for the SSD password but I can't enter it from the usb keyboard connected to the docking station. I need to open the lid and enter the password from the laptop keyboard.
Any suggestions on how to fix that.
The keyboard/mouse set is k520/m310 Logitech.
It's not exactly a problem but it's annoying.
DamyanGatev
15 Posts
0
June 18th, 2018 07:00
I'll leave that here.
http://www.dell.com/support/article/us/en/19/sln293941/external-usb-keyboard-unable-to-enter-a-hard-drive-password-at-boot-when-attached-to-certain-latitude-laptops?lang=en
I guess it's not exactly working as it's intended ...
DamyanGatev
15 Posts
0
June 18th, 2018 07:00
I'll leave that here.
http://www.dell.com/support/article/us/en/19/sln293941/external-usb-keyboard-unable-to-enter-a-hard-drive-password-at-boot-when-attached-to-certain-latitude-laptops?lang=en
I guess it's not exactly working as it's intended ...
Dell-Alan D
3 Apprentice
3 Apprentice
•
1.2K Posts
0
June 19th, 2018 01:00
Hi @DamyanGatev,
The article that you have linked to is specifically for external keyboards connected directly to the laptop. For the situation you have your keyboard is connected to an external dock. The information that I supplied is correct for that setup and the system is working as designed.
Alan
bpscojett
1 Message
0
September 8th, 2021 07:00
DamyanGatevdid you ever get this resolved? We're having the same issue on our new 5420 Laptops paired with Dell docks, keyboards and mice.