ngolden
1 Copper

Re: Dell Latitude 5490 -- Ceases functioning when attempting

Hi, do you know if there is any driver updates or workaround for Ubuntu 18.04.1 ?

My friend have the same model "dell latitude 5490" with Ubuntu and the same above issues.

Thanks!

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bigdawg30105
1 Nickel

Re: Dell Latitude 5490 -- Ceases functioning when attempting

Sorry, not familiar with any OS outside of Windows.

Perhaps there are others who can advise on this.

Good luck!

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Justin-Arivale
1 Copper

Re: Dell Latitude 5490 -- Ceases functioning when attempting

So far so good for us.  Just in time too, we were ready to RMA a couple since we had a few that worked fine, specifically new ones we had received and 4 out of 5 old ones had both the black screen and blue screen issues.  We have some other models 7390 that also appear better now.

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james.tatham
1 Copper

Re: Dell Latitude 5490 -- Ceases functioning when attempting

We at Verdiem, maker's of the Surveyor product, would be happy to assist ANY Surveyor customer in using Surveyor to resolve this problem.  You can work-around this problem, until you have updated drivers that fix the problem, with a few settings changes within Surveyor.  Please contact us at: <Email id removed>

 

 

user146
1 Copper

Re: Dell Latitude 5490 -- Ceases functioning when attempting

Can any1 from dell confirm that this problem is solved, otherwise I might change my mind in buying this particular machine.

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Jerry-Shaw
1 Nickel

Re: Dell Latitude 5490 -- Ceases functioning when attempting

I turned off the connected standby via regedit, so far so good. It seems a S0 related issue on supported hardwares. Keep in S1 or S3 makes it good to go.

bigdawg30105
1 Nickel

Re: Dell Latitude 5490 -- Ceases functioning when attempting

Thanks James, but Dell has implemented a new Intel Graphics driver that resolves the issue.

We are having success with that driver, and no additional issues reported on those that have been updated.

 

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bigdawg30105
1 Nickel

Re: Dell Latitude 5490 -- Ceases functioning when attempting

I'm not a Dell rep, but an IS Hardware Manager.  Our Team is using the latest Intel Graphics driver for the Latitude 5490 that remediates the issue with no further problems to report.  The driver also addresses some issues on other Latitude xx90 series machines.

Zain Din
1 Copper

Re: Dell Latitude 5490 -- Ceases functioning when attempting

We managed to fix the issue, a Dell engineer had to replace the motherboard of the machine.

After that it worked perfectly fine. Its been like 2 weeks since the fix

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Re: Dell Latitude 5490 -- Ceases functioning when attempting

Same issue with about 12 units so far, same model.  My org purchased about 80 of these.  Nothing seems to fix except replacing motherboards which is what we've been asking Dell to do.  

 

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