Latitude

[ClassicBBQ]

Hi,

I have a Dell Latitude e7270 currently, and every time I boot my device "(A7) Me FW Downgrade - Request MeSpiLock Failed" appears and extends the boot time. I have tried multiple thing to fix this, looked at countless posts about this too and so far I have made no progress.

Specs:

i5-6300U

8GB RAM, 256GB SSD

Windows 10 Pro 1909

This laptop is a laptop with intel ME disabled from factor (sticker with 3 Me disabled on inside of the back panel).

Here's a list of what I have tried:

- updating the BIOS to v1.27.3 - Feb 1st 2021

- Downgrading the BIOS to v1.18.5 - Feb 6 2018

- Zaschark's solution 

- Check all drivers are up to date

I did also try the Intel ME firmware update, I knew  it wasn't going to work but it was worth the try.

It's now got me stumped. I was wondering if any of you would have any ideas on what I can try next?

The user is getting a bit frustrated and I need to hopefully find a fix or replace a quite nice laptop

Thanks

[JOcean]

There was a post on the web from a user that had this problem due to RAM issues. It does not necessarily make sense but I would suggest running Memtest86 which can be found here. Also if you have more than one stick of RAM try pulling one out and testing then the other. It should not have anything to do with RAM but then again it's worth a try. Also have you looked at this forum post.

[ClassicBBQ]

Thanks for the reply

Ran a memtest yesterday after your suggestion, unfortunately no joy. Also tried swapping the RAM and SSD completely, again though, no joy. The machine passes all hardware tests I have ran on it, its honestly a shame about the message because it is a really nice machine.

I did look at that forum post, nothing from there worked. It's a strange issue, with ME being disabled from the factory it limits any updates to the firmware I can do

[U2CAMEB4ME]

Welcome to the Dell Community @ClassicBBQ 

Disconnect the AC adapter and remove/disconnect the “Main” battery.

Disconnect the “Coin-Cell” battery.

Connect ONLY the AC adapter for 3-5 seconds.

Then disconnect the AC adapter.

Connect the “Coin-Cell and Main” batteries ONLY.

Turn the laptop over and open the lid.

NOW connect the AC adapter.

It should try to automatically boot 2-3 times.

Post your results.

Best regards,

U2

[JOcean]

I am not sure if you happened to see this forum post. And yes it is a strange error with a not simple fix or so it appears from this HP forum post. Also it might be a good idea going to the root of the problem that is Intel ME. Try their forum here and also here.

[ClassicBBQ]

Thanks for the reply,

Just tried that and no luck, unfortunately.  The error message still appears each time the machine is booted  

[lobbianilab]

Hello,

same problem here. BIOS update fails to upgrade ME firmware.

Also tried latest release (1.32.4), no luck.

My laptop was a second-hand machine; problem appeared after ubuntu setup or first BIOS update i've done. I also had some blue screen randomly.
Now using clean windows install, intel ME device is not available in device list.