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Excessive power and CPU usage for Intel(R) Proset/Wireless Services on Latitude
After a recent Windows update, CPU usage of Intel Proset/Wireless Zero config service and Event log services is causing 80 - 90% CPU usage. This results in the fan continuously running. Does anyone has the same issue? Is there a solution already? For Inspiron notebooks, I saw a post (https://www.dell.com/community/Inspiron/Excessive-power-and-CPU-usage-for-Intel-R-Proset-Wireless/td-p/7354910) that said to reinstall drivers. I am not sure if this will also help for Latitude laptops.
My laptop:
Latitude E7450, I5-5300U, 8Gb
Dell driver updates installed beginning of January 2020
Windows 10 Pro 1903, all updates installed
Thank you for any help! Best regards, Bob
nyc10036
5.6K Posts
0
January 19th, 2020 16:00
See if Intel has a newer driver.
Latitude_bob
2 Posts
0
January 23rd, 2020 12:00
As a temporary solution I decided to disable the Intel proset wireless services. I expected that I could not use Wifi anymore. To my surprise Wifi is still working. After a reboot, the Proset services are not switched on again, wifi is still working and CPU usage (and the fan noise) is down to normal again.
MaGra59
2 Posts
0
July 17th, 2020 05:00
I have the same issue ...
The 'Intel(R) Proset/Wireless Event Log Services' is running for at least 30 min.now at 50% (+/- 5%).
The CPU usage is 100%
I have Windows 10 v. 1909 (Build 18363.836) on a DELL Latitude 7480.
The DELL drivers are up-to-date.
Any idea what is causing it and how to fix it?
nholford
1 Message
0
March 5th, 2021 01:00
Disabling the service using the Task Manager fixed the excessive CPU use on my Lenovo ThinkPad (Windows 10). Wifi works a it did before.
dgibbens
2 Posts
0
August 20th, 2021 07:00
Same problem
Latitude E7440, I5-4300, 8GB
Running Support Assist and all up-to-date
Windows 10 Pro 20H2 build 19042.1165
dgibbens
2 Posts
1
August 20th, 2021 07:00
So - switched off wifi using the red hardware button and terminated both the intel Proset processes. Switched wifi back on: problem has vanished for now. Will provide update if it returns and I can figure out the return conditions.
eguetens
3 Posts
0
April 13th, 2022 13:00
I had the same problem on my Dell running windows 10. resetting the network adapter seems to have solved it.
Sanjeev Lost in Dell
1 Message
0
November 15th, 2023 11:07
@Latitude_bob Thanks Bob, I did what you suggested and my fan has gone from mental mode, to normal. Phew