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Last reply by 01-14-2022 Unsolved
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2 Bronze
2 Bronze

Hdd error

Received, a pop-up to enter hdd password to access data. Best solution for this? Does changing the hard disk solve it?

 

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7 Thorium

On a notebook system, there are two parts to the hard drive password.  

There's a firmware issue, which can only be cleared by Dell support on verification of ownership.  

The rest is a drive issue - if there's a password on the drive you've lost, and you need the data, you will need to contact a data recovery service that can remove the password (it's not user-accessible).  And clearing the system hard drive password does not change the drive password. 

Note:  installing another drive in the same system without clearing the firmware portion of the password will result in another locked drive.

 

2 Bronze
2 Bronze

How do I establish if it is either of the two?

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