akm1
1 Copper

How to buy new laptop & downgrade to W7pro ?


We sent an email (per the Dell onsite contact info) to us_sales@dell.com asking "How can (if possible) we buy a new Dell laptop on which the OS could be (with Dell Support) reverted/downgraded (included in the purchase price) fromW10 Pro to W7 Pro" ?

The email reply was to 'contact the business department at 800-456-3355'.

After being transferred back and forth from sales to support, we got a 'support' answer that 'it isnt possible'.

The downgrade process is described at the Dell webpage... www.dell.com/support/article/us/en/04/sln302339/downgrade-to-windows-7-professional-edition-on-a-sys... .

So are we to assume the webpage is incorrect/outdated (or we misread) and it is only possible to get W7pro on a 'refurbished' laptop computer ?

Thoughts ?
Thank you.

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